Call Center Statistics
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In the United States, about 280,000, or 11%, of more than 2.5 million call-center agent positions are in outsourced facilities run by companies such as Convergys, Sitel, Sykes Enterprises, TeleTech, and West Telecommunications, says Brian Huff, a technology analyst at Datamonitor, an analysis firm.
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InformationWeek
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| What Do Broadband Consumers Want?
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What happens when consumers switch from narrowband to broadband? Do they surf the same sites? Chat more? Look for the same entertainment and community experiences they had enjoyed through their narrowband connections? McKinsey tries to answer some of those questions.
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The McKinsey Quarterly
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| Telecom After the Storm
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The U.S. telecom market will grow at a compound annual rate of 9 percent through 2006, according to the Telecommunications Industry Association. But the source of telecom growth is seeing a huge shift. Sales of network equipment and local and long distance service-which in 1999 made up 75 percent of the then-$541 billion telecom market-will grow at a ho-hum 6 to 7 percent over the next three years. By 2006, this sector will account for only 60 percent of a $963 billion market, according to the industry association. The fast movers will be wireless services (11 percent growth) and high-speed Internet access (27 percent).
In another shift, according to the FCC the number of U.S. land lines dropped by nearly 4 million in 2001-the first such decline since the Great Depression. One reason was that many consumers were trading in their home phones for wireless services-a trend that continues today. By mid-decade, the number of mobile phones will likely surpass land lines in the U.S., with about one-third of the devices connected to the Internet.
Phone Facts
- Change in U.S. spending on telecom equipment, 2000 to 2001: -15.4%
- Number of international calls made from U.S. in 1980: 200 million; in 2000: 6.6 billion
- Number of cable telephone customers in 1999: 300,000; projected for 2006: 6.5 million
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Chief Executive
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| Wireless Internet Access by Device
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No description available...follow link to learn more.
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Darwin Magazine
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| Prepaid Phone Card Market
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According to Boston-based research consultancy Atlantic ACM, the prepaid phone card market will reach $4.2 billion in 2003, up from $3.6 billion in 2002. Prepaid wireless will reach $4.4 billion in 2003 on its way to $10 billion in 2007.
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Darwin Magazine
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| Enterprises Adopt VoIP
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IP-based enterprise telephone stations comprised nearly half (46.3 percent) of all telephone stations sold in the United States in 2002. In 2001, IPO-based enterprise telephone stations comprised 23.7 percent of all telephone stations sold.
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Darwin Magazine
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| Telecom Spending Concentrated in Four Industries
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According to an INSIGHT Research study of 14 vertical industries, 67.7% of 2002 telecommunications corporate spending will be attributable to four different industries. They are wholesale trade, financial, insurance and real estate. INSIGHT also estimates that businesses in the US will have spent $150 billion on wireline telecom services by the end of 2002 -- a number that should grow to $217 billion by 2007.
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eMarketer
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| Business Adoption of VoIP
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According to In-Stat/MDR, over 46% of enterprise telephone stations sold in the US were IP based - up from 23.7% in 2001.
In-Stat notes that Cisco Systems rules the Voice over Internet Protocol (VoIP) market, claiming one-third of total sales. In-Stat anticipates that Cisco will remain on top for some time.
Putting the In-Stat percentages into a dollar perspective, the Telecommunications Industry Association (TIA) reports that business VoIP spending rose from $425 million in the US in 2000 to over $800 million in 2001. By comparison, total VoIP equipment spending will rise from $1.7 billion in 2000 to $3.3 billion in 2001.
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eMarketer
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| Broadband Is Going to Go Boom
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eMarketer's new report, North America Broadband, explores the complex and evolving market dynamics that widespread broadband adoption is creating.
"The broadband market is no longer about only high-speed Internet access," says Ben Macklin, eMarketer Senior Analyst and author of the report. "A new market is being created, including voice and video - a market worth nearly ten times the value of the Internet access business alone."
eMarketer estimates that broadband households will grow at a compound annual rate between 2004 and 2008 of 19.4%. Broadband penetration of all households will grow from 23.1% in 2003 to 56.3% in 2008.
In terms of real numbers, eMarketer predicts there will be 76.9 million broadband households across North America in 2008.
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eMarketer
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| More Mobile Owners Turning to Text Messaging
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According to a recent study from Upoc and Frank N. Magid & Associates, 59% of people in the US ages 12 and older own mobile phones, representing over 140 million people. Of those people, 27 million are using text messaging -- up from 18 million in 2002.
Frank N. Magid surveyed 1,100 people ages 12 and older and also determined specifically that 72% of respondents who use text messaging both send and receive messages, while just 21% only receive text messaging. Survey findings indicate that text messaging users primarily use such services to communicate with family (70%) and friends (73%) as opposed to business associates (26%).
A 2002 Telephia and Harris Interactive survey determined that just 27.2% of wireless subscribers in the US had or wanted the capability of sending and receiving short message service (SMS) messaging. Still, an additional 39.9% said they did not use SMS services, but wanted to use them.
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eMarketer
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